Shipping

Foxy Beauty Shipping Policy

At Foxy Beauty, we’re committed to delivering authentic beauty products safely and efficiently. Please review the details below for processing times, delivery estimates, tracking, and customs information.

International Shipping (Direct from Supplier in Korea)

Products including Botulinum Toxins, Dermal Fillers, Skin Boosters, Chemical Peels, and Fat Dissolvers ship directly from our supplier in Korea to ensure you receive genuine, high-quality items.

Processing time: 24–48 hours after payment reflects in our bank account.
Estimated delivery time: Approximately 2 weeks after processing.
Notes: Delivery timelines can vary due to customs clearance, logistics, and public holidays.

Tracking: We’ll email tracking details once your order ships. You can also track anytime via our Order Lookup page.

Local Shipping (Within South Africa)

All other products are shipped locally using trusted South African courier services.

Processing time: 24–48 hours after payment reflects in our bank account.
No weekend/public holiday processing or dispatch.
Estimated delivery time: 3–7 business days after processing.

Worldwide Shipping (Other Products)

For international destinations outside South Africa (non-Korea direct items), typical delivery windows are:

Region	Estimated Delivery Time
United States	10–20 business days
Canada / Europe	15–20 business days
Australia / New Zealand	15–20 business days
Africa	15–20 business days

Shipping times exclude weekends, public holidays, customs delays, and unforeseen circumstances.

Critical Delivery Details

Provide a complete and accurate shipping address, a valid email, and a reachable phone number at checkout so the courier can contact you if needed.
Foxy Beauty is not liable for delays, returns, or undeliverable parcels due to incorrect, incomplete, or missing delivery information.
If you spot an error immediately after ordering, email foxybeautyza@gmail.com with the subject: URGENT SHIPPING ADDRESS ERROR. We’ll do our best to help before dispatch.

Tracking & Notifications

Tracking details and a link will be emailed once your item has been processed and shipped.
You can track your order via our Order Lookup page.
Expect extended timelines during peak holiday seasons.

Customs, Duties & Import Taxes

Depending on your country, import taxes, customs duties, or fees may apply. These are the customer’s responsibility.
Foxy Beauty and our logistics partners are not responsible for import tax assessments or seized goods.
If a parcel is returned due to unpaid import fees or local restrictions, reshipments or refunds are not available.

Uncollected or Returned Parcels

If your local post office/courier cannot deliver or a parcel remains uncollected, it may be returned.
In such cases, Foxy Beauty cannot be held liable. Additional charges may apply for any reshipment.